Quotations

All quotations are valid for 30 days from the date issued unless otherwise stated.

Quotations are based upon the vehicle condition as presented at the time of inspection. Additional charges may apply if the vehicle requires unforeseen preparation work, paint correction, contamination removal, or repairs prior to installation.

Any additional work required will be discussed and approved before proceeding.

Deposits and Payments

A deposit will be required to secure your booking.

Deposits are non-refundable if cancellation occurs within 7 days of the scheduled appointment.

Full payment is due upon completion of the work unless otherwise agreed in writing.

Cornwall PPF reserves the right to retain possession of the vehicle until payment has been received in full.

Vehicle Condition

Vehicle Condition, Paintwork and Assumption of Risk

The customer must disclose, before work begins, all known paint defects, previous repairs, resprayed or refinished panels, smart repairs, accident damage, corrosion, aftermarket bodywork and any other relevant vehicle history.

The installation or removal of Paint Protection Film (“PPF”) requires the film to adhere to the vehicle’s painted surfaces. Although Cornwall PPF will visually inspect the vehicle and exercise reasonable care and skill, a visual inspection cannot identify every hidden or underlying paint defect.

Paint, lacquer or clear coat may lift, peel, crack, flake or separate during installation, adjustment or removal of PPF where the surface has poor adhesion, inadequate preparation, a previous repair or respray, contamination, deterioration, corrosion, an existing defect or another underlying weakness.

Where such paint failure occurs despite Cornwall PPF exercising reasonable care and skill, it will not constitute defective workmanship or a breach of contract. The customer accepts responsibility for the condition and integrity of the vehicle’s paintwork and assumes the risk of damage arising from any pre-existing, underlying or previously undisclosed defect. The customer will be responsible for the cost of any necessary paintwork, refinishing or other repairs.

This applies whether or not the defect was known to the customer before work began, provided that Cornwall PPF did not cause the damage by failing to exercise reasonable care and skill.

If Cornwall PPF identifies a concern before or during the work, we may stop work and notify the customer. We will discuss whether the work should continue and whether any additional preparation or repairs are required.

Payment Where Vehicle or Paintwork Issues Arise

Where Cornwall PPF has completed the agreed services with reasonable care and skill, the full agreed price remains payable even if a pre-existing, hidden or underlying vehicle or paintwork defect becomes apparent during or following the work.

Paint failure, lifting or damage caused by a pre-existing or underlying defect does not entitle the customer to refuse, withhold or reduce payment for properly completed services.

If work cannot be completed because of defective paintwork, an undisclosed previous repair or another issue with the vehicle that is not caused by Cornwall PPF, the customer must pay for:

all work reasonably carried out up to that point;

all film and other materials used, cut, ordered or committed to the job and which cannot reasonably be reused; and

any additional work expressly approved by the customer.

If the customer instructs Cornwall PPF to continue after being informed of a paintwork risk or defect, the customer accepts the identified risk and remains responsible for the agreed charges and any resulting paintwork repairs.

Nothing in these Terms excludes or restricts Cornwall PPF’s obligation to perform its services with reasonable care and skill, or any other customer rights which cannot legally be excluded.

Paint Protection Film Installation

Paint Protection Film (PPF) is installed using industry-standard techniques and processes.

Due to the nature of PPF installation, the following may occur and are not considered defects:

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• Minor moisture bubbles during the curing process.

• Small amounts of dust contamination beneath the film.

• Slight visual distortion when viewed at certain angles.

• Edge lift during the initial curing period.

• Visible seams or joins where necessary to prevent excessive tension on the film.

• Minor variations in film appearance between panels.​

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Most installation-related characteristics will improve as the film cures.

Curing Period

Customers should allow a minimum curing period of 30 days following installation.

During this time, customers should:

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• Avoid washing the vehicle for at least 7 days.

• Avoid pressure washing directly at film edges.

• Avoid picking, rubbing, or attempting to remove bubbles.

• Follow all aftercare instructions provided.

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Failure to follow aftercare guidance may affect the appearance, performance, and warranty of the film.

Warranty

Manufacturer warranties are provided by the film manufacturer and are subject to their individual terms and conditions.

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Cornwall PPF warrants its installation workmanship for a period of 12 months from the installation date.

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This workmanship warranty covers:

• Installation defects.

• Premature lifting caused by installation error.

• Workmanship-related issues identified under normal use.

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The warranty does not cover:

• Stone chips.

• Accidents or impact damage.

• Improper maintenance.

• Vehicle misuse.

• Environmental contamination.

• Damage caused by third parties.

• Damage resulting from pressure washing, automated car washes, or chemical misuse.

Liability

Cornwall PPF shall not be liable for:

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• Loss of vehicle use.

• Loss of earnings.

• Indirect or consequential losses.

• Damage resulting from undisclosed paintwork defects.

• Failure of previously repaired or repainted surfaces.

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Our total liability shall not exceed the value of the services provided.

Nothing in these Terms excludes liability for death, personal injury, fraud, or any liability that cannot be excluded under applicable law.

Cancellations

Bookings cancelled more than 7 days before the scheduled appointment may be eligible for a deposit refund.

Bookings cancelled within 7 days of the appointment may result in the forfeiture of the deposit.

Cornwall PPF reserves the right to reschedule appointments due to circumstances beyond our control, including equipment failure, supplier delays, illness, or adverse weather conditions.

Complaints

Any concerns regarding workmanship must be reported within 14 days of collection.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.